V2DESIGNS

TERMS OF SERVICE

Last updated: 2 September 2026

Short version: $200 a month, nothing upfront, cancel with a month's notice and no exit fee. Your domain, your phone number and your customer details are always yours.

1. ABOUT THESE TERMS

This website is operated by Jared Bartolo, trading as V2 Designs, ABN 73 171 765 491, of Werribee, Victoria ("we", "us", "our").

Part A below covers using this website and applies to everyone who visits. Part B covers our service and applies if you become a client.

If we sign a separate written agreement with you, that agreement wins wherever it conflicts with these terms.

PART A — USING THIS WEBSITE

2. What's on this site

The information on this site is general in nature and provided to help you decide whether to enquire. Prices, timeframes and features described here are current at the last updated date but may change. Nothing on this site is an offer capable of acceptance — a binding agreement only forms once we've both agreed the scope and you've accepted a written quote or proposal.

3. Enquiries

Sending an enquiry doesn't commit you to anything, and it doesn't commit us to taking on the work. We may decline any enquiry.

We handle the details you send under our privacy policy. Please don't send bank details, card numbers or sensitive personal information through the enquiry form.

4. The free mockup

We offer a free mockup of a proposed site before you pay anything. To be clear about what that means:

• It costs you nothing and puts you under no obligation to proceed.
• It's a design concept, not a finished website, and the final build may differ.
• We retain ownership of the mockup and everything in it unless and until you engage us and pay for the service. You may not use, copy, or hand the mockup or its design to another developer to build.
• We may decline to produce a mockup, or stop work on one, at our discretion.
• Any business names, logos, photos or copy you give us to include remain yours.

5. Acceptable use

Don't use this site to do anything unlawful, don't attempt to gain unauthorised access to it, don't scrape it or send automated submissions through the form, and don't copy its design or content for your own commercial use.

6. Our intellectual property

The design, layout, text, graphics and code of this website are owned by us or licensed to us. The V2 Designs name and logo are our trade marks. You may not reproduce them without our written permission.

7. Links to other sites

This site may link to third-party websites. We don't control them and aren't responsible for their content or their privacy practices.

PART B — OUR SERVICE

8. What you get

For a monthly fee, we build and run a website for your business and switch on the tools described on our site — booking, missed-call text back, review requests, social and Google updates, invoice reminders and receipt capture. Included in the fee:

• Design and build of the website
• Hosting and SSL
• Ongoing updates and maintenance
• Setup and running of the included tools
• Support by phone, text or email — we reply by the end of the next business day, Monday to Friday. We're often quicker, but that's what we commit to

The exact scope for your business is set out in the quote or proposal we agree with you. Work beyond that scope — for example, an online shop, a booking system for a different industry, custom integrations, or a full rebrand — is quoted separately.

9. Fees and payment

• The fee is $200 per month, with $0 payable upfront. We are not currently registered for GST, so no GST is charged on top of that amount. If we become registered we'll give you written notice before it changes.
• Billing starts when your site goes live, not when we start building.
• Payments are due monthly in advance by direct debit, set up when you come on board. We don't accept card payments at this stage.
• We may change the monthly fee with at least 30 days' written notice. If you don't want to continue at the new price, you can cancel under clause 11 and the change won't apply to you.
• The fee includes 300 minutes of call forwarding a month. Beyond that we charge 15c a minute, billed monthly in arrears. We'll tell you if you're heading over it rather than surprising you with a bill — most trades never get close.
• Third-party costs you may pay directly — such as your domain registration, paid advertising, or premium stock photography — are not included unless we've said so in writing.

10. Late or failed payment

If a payment fails, we'll let you know and give you a reasonable chance to fix it. If an invoice stays unpaid for more than 14 days after we've notified you, we may pause the service and the included tools until it's brought up to date. We'll always contact you before pausing anything. We won't delete your site or your data during a pause.

11. Cancelling

There's no lock-in contract and no minimum term.

• You can cancel at any time by giving us one month's notice in writing, including by email.
• You pay for that final month, and nothing after it.
• There is no exit fee.
• Payments already made are not refunded, since they cover service already provided.

12. What happens when you leave

On cancellation, these stay yours and we'll help you move them at no charge:

• Your domain name
• Your phone number
• Your customer details, enquiries and booking history, which we'll export to you in a common format
• Any logos, photos, text and other content you supplied

What doesn't transfer is the underlying website build, templates, code, and any third-party tools or licences we use to run the service — those remain ours or our suppliers'. In plain terms: you keep your business and everything in it, but the site itself switches off unless we agree otherwise in writing.

We'll keep your site live for 14 days after your final paid month so nothing disappears while you're organising a replacement. Ask us and we'll extend that where we reasonably can.

Buying the site outright

If you'd rather keep the website when you leave, you can buy it. The price is $1,500, and on payment we transfer the build to you — the files, the design, and the right to use and modify them — and help you move it to hosting of your choosing.

Two things stay behind, because they aren't ours to hand over: the automation tools, which run on our systems and stop when the service does, and any third-party licences or subscriptions held in our name. You're buying the website, not the engine behind the tools.

13. Your responsibilities

To do our job we need a few things from you:

• Give us accurate information about your business, and tell us when it changes.
• Make sure you have the right to use any logos, photos, text or reviews you give us.
• Hold and keep current any licences, registrations, insurances or accreditations your trade requires, and any that we display on your site.
• Respond to booking requests and enquiries the tools send you — we can generate the leads, but we can't do the work.
• Use the service lawfully, and don't ask us to publish anything misleading, deceptive or unlawful.
• Make sure you're entitled to contact the customers you ask us to message. The texts go out in your business's name, so the consent behind them has to be yours — for review requests that means people you've actually worked for, never a bought or scraped list. Every message we send carries a way to opt out, and we honour it permanently and across every tool.
• Tell your own customers that you use a service like ours to handle calls, messages and bookings. Ask us and we'll give you wording for your privacy policy.

You're responsible for the accuracy of anything you ask us to publish, including claims about your services, pricing and qualifications.

14. Third-party services

Where a caller reaches your voicemail through the missed-call tool, the message is recorded so we can send you a written summary. Callers are told this before they leave a message. Recordings and transcripts are stored in your own Google account and covered by our privacy policy.

The service connects to platforms we don't control — including Google, Facebook, Instagram, SMS carriers, payment providers and accounting software. Those platforms set their own terms, change their features, and can suspend accounts. We'll do our best to keep everything working, but we're not responsible for their outages, policy changes or decisions about your accounts.

15. Availability

We aim to keep your site online and the tools running at all times, but we don't guarantee uninterrupted service. Hosting, maintenance and third-party platforms all occasionally go down. We'll get things back up as quickly as we reasonably can, and we'll give you notice of planned maintenance where we can.

16. No guarantee of results

17. Liability

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights. Where the law allows us to limit our liability, we limit it to resupplying the service or paying the cost of having it resupplied.

Beyond that, and to the extent the law permits, we're not liable for indirect or consequential loss, including lost profits, lost business opportunities, or loss of data caused by a third-party platform.

Our total liability to you in any twelve-month period is limited to the total fees you paid us in that period.

18. Confidentiality

We'll keep your business information confidential and only use it to provide the service. We'd like to show your finished site in our portfolio and marketing — tell us if you'd rather we didn't, and we won't.

19. Ending the agreement from our side

We may end the agreement by giving you one month's written notice, or immediately if you use the service unlawfully, ask us to publish something misleading or unlawful, or leave an invoice unpaid well beyond the period in clause 10. If we end it, clause 12 still applies — you keep your domain, your number and your customer details.

20. Changes to these terms

We may update these terms. The current version always lives at this address with the last updated date at the top. If a change materially affects an existing client, we'll give at least 30 days' notice, and you can cancel under clause 11 if you don't accept it.

21. Governing law

These terms are governed by the laws of Victoria, Australia. Both of us submit to the courts of that state. If something goes wrong, talk to us first — most things get sorted with a phone call.

22. CONTACT US

Email: hello@v2designs.com.au

Phone: 0495 039 767

Post: Werribee, Victoria, Australia