Terms of service

§ 01About these terms

This website is run by Jared Bartolo, trading as V2 Designs, ABN 73 171 765 491, of Werribee, Victoria ("we", "us", "our").

Part A covers using this website and applies to everyone who visits. Part B covers custom work, such as websites, apps, automations and AI tools, and applies if you engage us.

If we sign a separate written agreement or quote with you, that document wins wherever it conflicts with these terms.

If you subscribe to Word Around, its own terms at wordaround.com.au/terms.html apply to that subscription.

§ 02Part A: What's on this site

The information on this site is general and is there to help you decide whether to get in touch. Descriptions of services and products are current at the last updated date but may change. Nothing on this site is an offer you can accept. A binding agreement only forms once we've agreed the scope and you've accepted a written quote.

The website concepts shown on this site are designs we made to demonstrate our work. They aren't client projects and don't imply any relationship with, or endorsement by, the businesses they're based on.

§ 03Part A: Enquiries

Sending an enquiry doesn't commit you to anything, and it doesn't commit us to taking on the work. We may decline any enquiry.

We handle the details you send under our privacy policy. Please don't send bank details, card numbers or sensitive personal information through the enquiry form.

§ 04Part A: Acceptable use

Don't use this site to do anything unlawful, don't try to gain unauthorised access to it, don't scrape it or send automated submissions through the form, and don't copy its design or content for your own commercial use.

§ 05Part A: Our intellectual property

The design, layout, text, graphics and code of this website belong to us or are licensed to us. The V2 Designs name and logo, and the names of our products, are ours. You may not reproduce them without our written permission.

§ 06Part A: Links to other sites

This site links to other websites, including our own products. We aren't responsible for the content or privacy practices of sites we don't control.

§ 07Part B: Quotes and scope

Before we start, you get a written quote setting out what we'll build, what it costs, how long it should take, and what's included after launch. Work starts once you've accepted the quote in writing, including by email.

Anything outside the agreed scope is quoted separately before we do it. We won't add to your bill without your agreement.

§ 08Part B: Fees and payment

• Fees, deposits and payment timing are set out in your quote.
• We're not currently registered for GST, so no GST is added. If we register, we'll tell you in writing before it affects anything you pay.
• Ongoing services, such as hosting, support or tools we run for you, are billed as set out in your quote. We may change an ongoing fee with at least 30 days' written notice, and you can cancel before it applies.
• Third-party costs you pay directly, such as domain registration, paid advertising or software subscriptions in your name, aren't included unless your quote says so.

§ 09Part B: Late or failed payment

If a payment is late or fails, we'll let you know and give you a reasonable chance to fix it. If an invoice is still unpaid 14 days after we've told you, we may pause work or any ongoing service until it's brought up to date. We'll always contact you before pausing anything, and we won't delete your work or your data during a pause.

§ 10Part B: Who owns what

Unless your quote says otherwise:

• Once you've paid in full, you own the work we built specifically for you, such as your website's design and content, and you can use, change and move it as you like.
• We keep ownership of our own tools and building blocks: code, templates, automation platforms and know-how we use across clients. Where your project relies on them, you get a licence to use them for as long as the related service is running.
• Third-party software, services and licences stay with their owners and remain subject to their own terms.
• Anything you give us, such as logos, photos, text and customer data, stays yours.

§ 11Part B: Your responsibilities

To do our job well, we need you to:

• Give us accurate information about your business, and tell us when it changes.
• Make sure you have the right to use any logos, photos, text or reviews you give us.
• Hold any licences, registrations or accreditations your business needs, including any we display for you.
• Use what we build lawfully, and not ask us to publish anything misleading, deceptive or unlawful.
• Make sure you're entitled to contact the customers you ask us to message. Messages go out in your business's name, so the consent behind them has to be yours. For review requests that means people you've actually worked for, never a bought or scraped list.
• Tell your own customers that you use tools like ours to handle calls, messages and bookings. We can give you wording for your privacy policy.

You're responsible for the accuracy of anything you ask us to publish, including claims about your services, prices and qualifications.

§ 12Part B: Third-party platforms

What we build often connects to platforms we don't control, such as Google, Facebook, Instagram, SMS carriers, payment providers and accounting software. They set their own terms, change their features and can suspend accounts. We'll do our best to keep everything working, but we aren't responsible for their outages, policy changes or decisions about your accounts.

Where a tool records calls or voicemail, callers are told before they're recorded, and recordings are handled as described in our privacy policy.

§ 13Part B: Availability

Where we host or run something for you, we aim to keep it online and working, but we don't guarantee uninterrupted service. Hosting, maintenance and third-party platforms occasionally go down. We'll restore things as quickly as we reasonably can, and give notice of planned maintenance where we can.

§ 14Part B: No guarantee of results

We build things to save you time and help you win work, but we can't guarantee a particular number of calls, bookings, reviews, sales or dollars. Results depend on your business, your market, how you use the tools, and plenty of things outside anyone's control.

§ 15Part B: Liability

Our services come with guarantees that can't be excluded under the Australian Consumer Law, and nothing in these terms limits those rights. Where the law lets us limit our liability, we limit it to supplying the service again or paying the cost of having it supplied again.

Beyond that, and as far as the law allows, we aren't liable for indirect or consequential loss, including lost profits, lost opportunities, or loss of data caused by a third-party platform. Our total liability to you in any twelve-month period is limited to the fees you paid us in that period.

§ 16Part B: Confidentiality

We'll keep your business information confidential and only use it to do the work. We'd like to show finished work in our portfolio. Tell us if you'd rather we didn't, and we won't.

§ 17Part B: Ending the work

• Project work: if you cancel before a project is finished, you pay for the work done up to that point, and we hand over what's been completed once it's paid for.
• Ongoing services: there's no lock-in. Cancel any time with one month's written notice, including by email. You pay for that final month and nothing after it, with no exit fee. Payments already made aren't refunded, because they cover service already provided.
• We may end an agreement with one month's written notice, or straight away if a service is used unlawfully or an invoice stays unpaid well beyond the period above. Either way, what's yours under "Who owns what" stays yours, and we'll help you move it.

§ 18Changes to these terms

We may update these terms. The current version always lives at this address with the last updated date at the top. If a change materially affects an existing client, we'll give at least 30 days' notice.

§ 19Governing law

These terms are governed by the laws of Victoria, Australia, and both of us submit to the courts of that state. If something goes wrong, talk to us first. Most things get sorted with a phone call.

§ 20Contact us

• Email: hello@v2designs.com.au
• Phone: 0495 039 767
• Location: Werribee, Victoria, Australia